TECHNICAL SUPPORT:
Customers who purchase our equipment have the equipment technical support service provided by our company for life. Each equipment of our company has a detailed factory number and records.Therefore, any equipment fails, even more than ten years later, as long as you call our company, we can check the records of your equipment.
If you need to replace any accessories, our company has sufficient and detailed accessory guarantees that specify the model. Regarding the problem of solving equipment failures, whether you are in China or abroad, distance is not a problem, because we provide you with reliable, fast and professional technical support through telephone, on-site or online within 7*24 hours at any time, even in an emergency, we can also use remote control to assist you in solving the problem of the equipment program.
All these are derived from our service philosophy:customer needs are important!
MAINTENANCE:
Based on our experience in providing customers with maintenance for more than 20 years, we have found that equipment users always seek emergency repairs when the equipment fails or even becomes paralyzed, which causes huge downtime costs and even severely affects production and delivery time. In fact, there are some problems that we can completely avoid.
We organize equipment maintenance and maintenance operations for customers, which can effectively reduce the time between failures and the number of repairs, thereby reducing operating costs, extending the service life of the baler, and ensuring that the equipment is in good operating condition.
FAQ
Q:Are you a factory or a trade company?
A:We are a manufacturer with our own factory in Nantong,Jiangsu Province,China.Welcome to take a visit!
Q:How to choose machine model?
A:Our technical consulting services can help, recommend the most suitable machine according to your needs.
Q:Which payment terms is available?
A:We accept various payment methods including T/T, L/C, and PayPal.
Q:How long is your delivery time?
A :Depands on the model & quantity of machine and your location.For details, please consult us.